Sr Customer Service Rep

Trustmark is dedicated to improving wellbeing through a culture of trust and inclusion. The Sr Customer Service Rep role involves responding to a high volume of client inquiries, providing information, processing customer profile changes, and ensuring first call resolution.

Responsibilities:

• Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures
• Determines root cause and resolve client/customer issues, communicating with internal departments as necessary
• Enters semi-routine client/customer updates into the appropriate system

Requirements:

• High School Diploma or GED with 2 – 4 years of related experience