Five9 Engineer /Adminisatrator

Global Mobility Services is seeking a highly hands-on Five9 Engineer / Administrator to support a healthcare client. This role involves configuring, troubleshooting, and improving the Five9 environment in real time, with a focus on optimizing contact center performance.

Responsibilities:

• Configure and manage Five9 (users, roles, campaigns, dialers)
• Design, build, and modify IVR flows and call routing logic
• Troubleshoot call routing issues, agent performance, and system behavior
• Optimize inbound and outbound call handling performance
• Support CRM integrations (Salesforce or similar platforms)
• Work with APIs and webhooks as needed
• Deliver reporting and insights on call volume, performance, and system issues
• Communicate clearly and proactively with stakeholders

Requirements:

• 4+ years of hands-on Five9 experience (not just exposure)
• Strong experience designing IVR and call flows
• Proven ability to troubleshoot in live production environments
• Experience with CRM integrations (Salesforce preferred)
• Ability to work independently and take full ownership of tasks
• Experience in healthcare environments
• API/integration experience (REST, webhooks)
• Exposure to automation or AI in contact centers
• AWS or general cloud experience