Sr Customer Service Rep

Trustmark is committed to improving wellbeing for everyone through a caring culture built on trust. The role involves responding to a high volume of client/customer inquiries, providing information, and resolving issues to enhance customer satisfaction.

Responsibilities:

• Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams
• Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures
• Determines root cause and resolve client/customer issues, communicating with internal departments as necessary
• Enters semi-routine client/customer updates into the appropriate system

Requirements:

• High School Diploma or GED
• 2 – 4 years of related experience