Customer Community Manager

DXC Technology is a global leader in modernizing IT and optimizing data architectures. They are seeking a Customer Community Manager to build and scale executive-level customer communities that influence product strategy and business outcomes.

Responsibilities:

• Own and Scale Customer Community Programs
• Lead the end-to-end lifecycle of customer communities—from strategy and planning to execution and follow-through
• Drive high-impact engagements (CACs, PAGs, UGs) with clear outcomes and accountability
• Ensure consistency, quality, and scalability across all programs
• Deliver with Strong Program Management
• Manage complex, cross-functional initiatives with multiple stakeholders
• Track actions, timelines, and dependencies to ensure execution and follow-through
• Establish repeatable processes for planning, facilitation, and post-event execution
• Turn Data into Insights
• Define and track success metrics (NPS, engagement, participation, outcomes)
• Build dashboards and reports using Excel, Power BI, and CRM tools (Salesforce preferred)
• Translate customer feedback into clear, actionable recommendations
• Partner with Senior Stakeholders
• Act as a trusted advisor to executive sponsors and internal leaders
• Collaborate across product, marketing, sales, and delivery teams
• Ensure customer insights influence product direction and go-to-market strategy
• Drive Executive-Level Communication
• Create executive-ready presentations, reports, and summaries
• Lead meeting preparation, agendas, and follow-ups with clear ownership
• Maintain visibility and accountability through structured reporting

Requirements:

• Experience managing customer communities, advisory councils, or strategic programs
• Strong program/project management skills with attention to detail and execution
• Ability to work with data and build insights (Excel, Power BI, or similar tools)
• Experience engaging and influencing senior stakeholders
• Strong communication skills with experience creating executive-level presentations
• Comfortable working across multiple initiatives in a fast-paced environment
• Experience with B2B customer communities or enterprise environments
• Ability to connect customer insights to business outcomes
• Strong sense of ownership, structure, and operational rigor