Salesforce Administrator/Business Systems Analyst

Kforce Inc is seeking an experienced Salesforce Administrator to support day-to-day Salesforce operations while improving business systems and processes. The role focuses on practical improvements that enhance data quality, reduce manual work, and support measurable business outcomes.

Responsibilities:

• Manage Salesforce configuration, users, workflows, and reporting
• Support adoption, usability, and data quality improvements
• Assist with lead management, dashboards, and basic automation
• Serve as the primary internal point of contact for Salesforce support and enhancements
• Help assess current-state workflows across CRM and related systems
• Participate in developing a structured improvement plan with clear priorities and metrics
• Implement approved system and process improvements
• Coordinate with external vendors or consultants for advanced development or integrations
• Help define and track business metrics tied to system and process improvements
• Provide visibility into progress and outcomes
• Support incremental, sustainable improvements that align with business priorities

Requirements:

• 4-6+ years of experience as a Salesforce Administrator
• Strong knowledge of Salesforce configuration, reporting, and user management
• Experience supporting business users in an operations or professional services environment
• Comfortable working from a defined plan and executing against priorities
• Strong communication and organizational skills
• Ability to work independently in a remote environment
• Exposure to ERP, accounting, or time-tracking systems
• Experience contributing to process improvement initiatives
• Familiarity with defining or tracking business metrics
• Experience working with external developers or vendors