Sr. Manager, Store Technology Engineering

Foot Locker is a leading athletic footwear and apparel retailer, and they are seeking a Sr. Manager for their Store Technology Engineering team. This role involves leading a global team to deliver innovative technology solutions that enhance customer and employee experiences across retail stores.

Responsibilities:

• Lead and grow a world-class global Store Technology Engineering team, defining and executing a forward-looking technology strategy aligned with evolving retail trends and customer expectations
• Drive innovation and modernization of store technology platforms, including Point of Sale (POS) systems, mobile and contactless checkout, AI-powered digital signage, IoT-enabled devices, edge computing infrastructure, and advanced payment terminals
• Oversees the deployment and lifecycle management of hybrid cloud and edge environments supporting store operations, leveraging container orchestration (Kubernetes), infrastructure-as-code (Terraform, Ansible), and continuous integration/continuous deployment (CI/CD) pipelines
• Manage Store Technology Technicians and engineers to deliver exceptional operational support, rapid incident resolution, and proactive monitoring using SaaS-based observability and alerting tools
• Collaborate cross-functionally with IT, retail operations, and business stakeholders to translate business needs into scalable technology solutions, ensuring seamless integration with enterprise systems
• Establish and enforce best practices for security, compliance, and data privacy across all store technology platforms
• Lead financial planning and budgeting for store technology initiatives, ensuring cost-effective investment in emerging technologies
• Develop executive-level dashboards and analytics to measure technology performance, adoption, and business impact
• Foster a culture of continuous learning, innovation, and agile delivery within the team, mentoring engineers and promoting knowledge sharing
• Maintain awareness of industry trends and emerging technologies, driving adoption of AI/ML, augmented reality (AR), and other innovations that enhance retail experiences
• Ensure adherence to ITSM frameworks (ITIL v4 preferred), including incident, problem, and change management processes, optimizing for agility and reliability

Requirements:

• Proven leadership experience managing global, multi-disciplinary engineering teams delivering modern retail technology solutions
• Deep expertise with cloud platforms (AWS, Azure, GCP), container orchestration (Kubernetes), serverless computing, and edge computing architectures
• Hands-on experience with modern POS systems, mobile checkout solutions, digital signage platforms, IoT device management, and payment technologies
• Proficiency in software development and automation using languages and tools such as Python, PowerShell, Bash, C#, SQL, Terraform, Ansible, and CI/CD pipelines (Jenkins, GitLab)
• Strong understanding of infrastructure-as-code, microservices architecture, API management, and SaaS monitoring/alerting solutions (Datadog, New Relic)
• Experience designing scalable, resilient, and secure systems with cross-region redundancy, zero-trust security models, and compliance with PCI-DSS and data privacy regulations
• Ability to influence and build consensus across technical and business teams, with exceptional communication and interpersonal skills
• Track record of coaching and mentoring engineers, fostering innovation, and driving high-impact technology initiatives
• Familiarity with ITIL v4 framework and modern ITSM tooling
• Strong analytical and critical thinking skills to balance trade-offs between speed, cost, and performance
• Bachelor's or master's degree in information technology, Computer Science, or related field
• Minimum 7 years of progressive leadership experience managing complex, global retail technology initiatives
• At least 5 years leading multi-disciplinary technical teams with a focus on modern software and infrastructure engineering practices
• Demonstrated success in vendor management, budget oversight, and strategic planning
• Willingness to travel up to 20% globally