Customer Service Representative Remote

Concentrix is a forward-thinking global organization that provides customer service solutions. They are seeking a remote Customer Service Representative to interface with customers via calls and web, providing support and resolution for routine questions regarding products and services.

Responsibilities:

• Maintain acceptable production levels as set by management
• Provide details on the discount services to help retain and save customers
• Provide high level of customer service and empathy
• Have a strong ability to ask probing questions, to discover the wants, interests and needs of our customers
• Have the ability to deliver bad news and de-escalate critical situations
• Be efficient in navigating multiple systems
• Participate in ongoing training and self-development
• Maintain advanced knowledge of procedures, product information and online resource tools
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies
• Participate in activities designed to improve business performance
• Ensure that all quality targets are met and maintained
• Deliver expert customer experiences…with a smile

Requirements:

• Minimum of 6 months to 1 year of solid customer service experience
• High School Diploma or GED Required
• Ability to effectively communicate with customers and ask discovery questions
• A strong heart and mind for servicing others
• Comfortability with Outlook, asynchronous tools, and Microsoft Excel
• Must be comfortable being on web camera
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Ability to utilize tools and resources to efficiently assist our customers
• Ability to articulate in a professional and efficient manner
• Ability to break down complex subject matter into relatable knowledge for our customers
• Ability to be flexible with the hours of operation
• Must reside in the United States or have a valid U.S. address for residence