Senior Manager Customer Repair

Lumen Technologies is the trusted network for AI, transforming how businesses connect and secure in an AI-driven world. The Senior Manager Customer Repair will oversee a team of managers and technicians, ensuring effective performance management and resolution of customer network-related repair issues.

Responsibilities:

• Builds a high-performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and act
• Demonstrates Company’s values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration
• Manage to strategic corporate objectives with focus on the customer experience
• Engaged and Accountable for business, direct reports performance through OPEX
• Oversee work of complex trouble tickets, focused on timely updates and resolution
• Serves as 3rd level escalation point
• Supports domestic and international transport for Enterprise Repair
• Performance management, identifying and promoting bench strength
• Knowledge of Electrical and Optical transport
• Improve the company through forward thinking ideology in a fast paced changing environment

Requirements:

• Bachelor's Degree or 2 plus years of relevant job experience
• Job experience in similar industry
• Job experience with similar essential duties
• Physical Requirements: Office – Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs
• Management experience
• Field of Study: Engineering/Technical field
• Attention to detail with good organizational capabilities
• Ability to prioritize with good time management skills
• Excellent written and verbal communication skills
• High degree of problem resolution/analytical skills
• Experience with SD-WAN
• Experience with Power BI and Power Automate