Windows OS & Hardware Engineer

Full Job Description

Job Role: Windows OS & Hardware Engineer
Location: 15407 McGinty Rd, W Wayzata, MN 55391

Technical/Functional Skills:

• Image building.
• Driver management.
• SCCM/MECM/Intune.
• Task Sequences.
• Microsoft Deployment Toolkit (MDT).
• WinPE.
• General networking knowledge, DNS/DHCP
• Active Directory
• Group Policy
• Advanced Windows debugging experience.
  

Roles & Responsibilities:

• Windows Hardware Management
• Manage annual hardware transitions with PC vendor
• Roadmap review, standards, and specifications approval
• Image updates and driver testing for new models
• Documentation of hardware models to SharePoint
• Bi-annual Driver updates for all supported hardware models
• 3rd level escalation points for client hardware issues
• Maintain hardware standards documentation
• Support hardware evaluation and selection by testing compatibility and performance of new device models.
• Windows Image Management
• Quarterly Updates to Image Patch levels
• 3rd level escalation point for Windows issues
• Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.
• Planning, testing, and deployment of Windows OS Upgrades
• Ensure timely completion of Windows OS Upgrades before EOL
• OS Hardening and Secure config to CIS standards
• Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management
• OS Provisioning lead
• WinPE boot media updates and management
• MECM Task Sequence updates and support
• Intune Autopilot design, updates, and management
• MDT scripts and UI updates
• 3rd level support for SCCM imaging issues
• 3rd level Intune/Azure Autopilot support

Misc.

• Company Portal management, app publishing, installation support
• Assist with MECM client upgrades, issues, and support
• Hardware lab management, racking, cabling, asset disposal
  

Generic Managerial Skills:

• OS and Hardware Documentation.
• Working with Dell for hardware transitions.
• Communication with clients and customers.
• Self-motivated, independent, comfortable working with a high-performance team

Required Qualifications:

• Strong experience in Windows and hardware support.
• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• Scripting experience, any language (VBScript and PowerShell preferred).
• Windows deployment and/or upgrade experience.
• Windows Image build and configuration

Preferred Qualifications:

• 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization.
• Experience in a globally distributed, large multinational company.
• 5+ years experience with MECM, Intune, SCORCH, and GPO management.
• SQL and Power BI query and reporting skills preferred but not required.
• Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required.
• Experience with patching strategies, vulnerability remediation, and compliance enforcement

Recommended Certifications

• Microsoft Certified: Windows Client or Modern Desktop Administrator

ITIL Foundation Certification