Key skills
ServiceNow
About this role
- Proven experience in an IT support role, involving extensive customer support, both remote and in-person
- Full understanding of Windows Environment and extensive experience with MS Office Suite
- A+ Certification
- Ability to travel, and ability to pass a Jacobs' driving record review
Ideally, you'll also have:
- Bachelor's degree in Information Technology
- ServiceNow or related ticketing management system
Responsibilities:
As a Global Support Services Analyst, you ll join our collaborative and engaging IT team, working with business users to provide critical support to keep our teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. Using our ServiceNow ticketing management system, you ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed.
In this critical role, your team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. You ll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged.
Bring your excellent customer service skills, technical expertise, curiosity, creativity, and talent for multi-tasking in a fast-paced environment and join our team as we take Jacobs to the next level.