Windows Engineer

Roles & Responsibilities:

• Windows Hardware Management
• Manage annual hardware transitions with PC vendor
• Roadmap review, standards, and specifications approval
• Image updates and driver testing for new models
• Documentation of hardware models to SharePoint
• Bi-annual Driver updates for all supported hardware models
• 3rd level escalation points for client hardware issues
• Maintain hardware standards documentation
• Support hardware evaluation and selection by testing compatibility and performance of new device models.
• Windows Image Management
• Quarterly Updates to Image Patch levels
• 3rd level escalation point for Windows issues
• Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.
• Planning, testing, and deployment of Windows OS Upgrades
• 3rd level support for SCCM imaging issues
• 3rd level Intune/Azure Autopilot support

Requirements:

• Strong experience in Windows and hardware support.
• Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
• Scripting experience, any language (VBScript and PowerShell preferred).
• Windows deployment and/or upgrade experience.
• Windows Image build and configuration