ASA (HTDC)

ASA (HTDC)

W2 Contract

Pay Rate: $30 - $34 per hour

Location: Brookshire, TX - Onsite Role

Job Summary:

As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.

Duties and Responsibilities:

• Working to improve distribution center operations by participating in support and integration activities.


• As a member of the Local IT team, this position will ensure high standards for system uptime and availability, establishing documentation, standards, best practices, procedures, processes, and guidelines.


• Support users and maintain the computer environment in a Tier 1/2 capacity.


• Manage incoming tickets.


• Support ongoing projects as needed.


• Troubleshoot PC, hardware, and software issues, including internet connectivity, operating system, Office 365, and other issues.


• Train users on use and best practices in using their workstations and installed software.


• Keep an inventory of equipment and ensure items are in stock and accounted for.

Requirements and Qualifications:

• Experience in troubleshooting PCs, desktops, tablets, scan guns, and printers.


• Experience with Distribution Center operations.


• Experience with Corporate IT operations and collaboration with local team members.

Preferred Qualifications:

• 2+ years of experience with Ethernet technologies, PC Imaging/Deployment, Microsoft Active Directory, Service Now, Intune System Management, and Microsoft Office 365.


• Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.


• Experience with IT processes such as System Management, Inventory Management, Change Management, Configuration Management, and Customer Service.


• Experience in defining and delivering effective methodologies and processes to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals or organizations.


• Strong analytical, problem-solving, root cause analysis, and troubleshooting skills.


• Undergraduate degree or equivalent work experience.

Bayside Solutions, Inc. is not able to sponsor any candidates at this time. Additionally, candidates for this position must qualify as a W2 candidate.

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