Claims Administrator

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

 

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 602 locations and has about 9,600 employees in North America as of December 31, 2025.

 

Job Purpose

A Herc claims administrator will assist with the claim processes and reporting function of the business. Claims types include, Certificate of Insurance (COI), Herc Rental Protection Plan Claims, Self-Insured, No Insurance. The claims administrator will work with cross-functional team members to ensure claims are processed in a timely and accurate manner. Responsibilities include claims processing and finding ways to enhance process/drive improved damage recovery. 

What you will do...

• Handle intake process for new claims, including gathering information from branch about the damage 
• Determine whether claims are eligible for coverage under RPP, COI, etc. 
• Collecting evidence such as photos, written documentation, etc. from branches that support a claim 
• Document and close claims as they are settled/damage costs are recovered 
• Use and update claims documentation throughout the claims process, via salesforce 
• Analyze, track and trend loss information to determine loss drivers and report to internal stakeholders on existing and potential new operations 
• Maintain claim files within claims database  
• Update and refine Salesforce platform for claims management 
• Document claims process and create best practices for internal use. SOP’s. etc. 
• Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
• Support all team members
• Learn and follow all company procedures and protocols

Requirements

• A bachelor's degree is required
• Multi-tasking individual who uses project management skills to accomplish goals
• Customer service focused
• Must react to changing business needs
• Solid and proven computer skill set (knowledge of MS Office is preferred)
• Works and communicates effectively with all levels of the company
• Computer skills to support entering information into systems

Skills

• Basic knowledge of Microsoft Word and Excel programs
• Interpersonal skills
• Teamwork
• Listening skills
• Dependability
• Attention to detail
• Strong written and verbal communication skills
• Highly organized and strong attention to detail
• Sales force experience preferred

 

Req #: 68544

Pay Range: $55,000-$65,000 

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

 

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

 

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

 

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

 

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

 

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

 

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.