Customer Success Manager

CRUMBS is a specialized agency dedicated to supporting restaurant operators by acting as an outsourced revenue department. The Customer Success Manager will be responsible for ensuring high levels of customer satisfaction, fostering long-term relationships with clients, and supporting customer retention initiatives.

Responsibilities:

• Ensuring high levels of customer satisfaction
• Fostering long-term relationships with clients
• Supporting customer retention initiatives
• Analyzing customer data to identify improvement opportunities
• Addressing client needs
• Building strong and lasting relationships
• Delivering exceptional customer service
• Aligning customer needs with CRUMBS' services to drive mutual success

Requirements:

• Proven experience in Customer Satisfaction and delivering excellent Customer Service
• Strong Relationship Building skills and the ability to foster trust and collaboration with clients
• Expertise in Customer Retention strategies and improving long-term engagement
• Solid Analytical Skills to assess client data, track performance metrics, and recommend improvements
• Excellent communication and interpersonal abilities
• Bachelor's degree in Business, Marketing, or a related field
• Experience in the hospitality or restaurant industry