Senior Enterprise Customer Success Manager

Autodesk is a company that creates amazing things through their software, and they are seeking a Senior Enterprise Customer Success Manager to retain and expand their construction customers. The role involves driving product adoption, ensuring customer success, and acting as a strategic partner to achieve desired business outcomes.

Responsibilities:

• You will onboard new construction customers with a focus on accelerating their time to value and helping them achieve their positive business outcomes
• In order to achieve those positive business outcomes, you will seek areas to expand solution adoption, as well as recommend best practices to optimize their post-purchase utilization
• You are comfortable exceeding target goals by maintaining a high customer retention rate, coordinating with World Wide Sales to ensure on-time renewals, and identifying expansion opportunities
• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
• You will track account health to identify churn risk and work proactively to eliminate that risk
• You will drive product usage and adoption of the Autodesk Construction Cloud (ACC)
• You will develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the Autodesk Construction Solutions (ACS) team
• You are comfortable proposing and building processes that will allow our organization to scale
• You enjoy leading building processes transformation and best practices for as a dynamic and rapidly expanding team
• You will act as an ACS evangelist while identifying industry positive business outcomes, required capabilities, and finding relevant forums to increase awareness of ACS services

Requirements:

• At least 3 years of experience in a customer-facing, B2B role
• 4 Year Degree or equivalent experience
• Experience in Customer Success, Account Management or a client facing role
• Ability to travel up to 35%
• Intellectual curiosity with the horsepower to understand one of the largest, most complex industries out there (construction)
• Excellent written and verbal communication skills
• Ability to multi-task, prioritize, and manage time effectively
• Process-driven and organized by nature
• Willingness to be adaptable and help problem solve
• Hard working, have a record of accomplishment, and demonstrated drive for achievement
• Advanced knowledge of AEC workflows and awareness of BIM solutions focused on Construction
• Previous experience in the Construction Industry - (i.e. Project Manager, VDC Manager, Superintendent, Project Engineer, Foreman)