Customer Success Manager

AppTweak is a trusted app store acquisition partner for mobile leaders worldwide, providing innovative solutions for optimizing app store presence. They are seeking a Customer Success Manager who will develop positive customer experiences, manage a portfolio of accounts, and drive customer retention and engagement.

Responsibilities:

• Ensure North American-based customers' satisfaction with AppTweak’s platform & services:Serve as the primary point of contact for a portfolio of customers, owning engagement and retention.Provide best-in-class onboarding, training, analytics, insights, and best practices to empower customers.Establish relationships with customers by conducting regular calls, guiding conversations to drive platform adoption and usage.Act as a subject matter expert in app store optimization, Apple Ads campaign management, AI visibility, and other mobile-related areas.Build a strong ASO, Apple Ads, & AI visibility community based in North America by promoting and advocating AppTweak during mobile events and conferences
• Cross-Functional Collaboration:Collaborate with the Product team: make sure that the latest customer improvement requests are transferred, continuously work on improving our products and services.Collaborate with the ASO, Apple Ads, & AI Visibility Expert team: to make sure the projects delivered are matching your client’s expectations.Work hand in hand with the Sales and Marketing teams to ensure a smooth customer experience from the very beginning of their journey

Requirements:

• Bachelor's degree in Business, Communication, Marketing, Sales or any relevant field
• 2 years of experience in a CSM role, with a strong foundation leading meetings such as a qualification and/or discovery, asking insightful questions to provide solutions and value
• Eager to expand on customer retention skills
• Excellent client comprehension and empathy: you enjoy listening to others, and building long-term relationships. You can easily put yourself in the shoes of others
• Strong entrepreneurial mindset; you're hands-on and autonomous. You find creative solutions to problems in a fast-moving environment
• Highly organized: you already have experience of leading projects including multiple stakeholders
• Data-driven: data doesn't scare you, you enjoy analyzing data and drawing actionable conclusions from it
• Team player: you enjoy working with others. You have a proactive attitude and you like to make things move forward
• Brilliant communication skills (written & verbal) both with customers and within an organization
• Strong interest in new technologies, you are willing to build your expertise in ASO in order to help companies grow their business
• You must have valid U.S. work authorization to be eligible for this position
• Former experience in a SaaS company is a strong plus
• Interest in the mobile app industry
• Knowledge in CRM software (particularly Hubspot) and MS Office (particularly MS Excel) is appreciated