Energy Management Solutions Product Solutions Specialist

ParsonsKellogg is seeking a talented Systems Analyst / Product Solutions Specialist to join their growing Energy Management team. In this role, you will be responsible for installing, configuring, and supporting energy management solutions for customers across the country.

Responsibilities:

• Install and configure energy management, demand response, and control system software for customers (remote and on-site)
• Translate customer needs into clear business use cases and system configuration requirements
• Work with the implementation team to test and validate configurations and integrations
• Perform Customer System Acceptance Tests to confirm the system is working as expected
• Conduct regular Health Checks on active systems to identify issues and recommend improvements
• Provide advanced support to resolve technical and integration issues
• Deliver training sessions for end users and administrators on how to use the systems effectively
• Assist Sales and Account teams by setting up and supporting product demos and proof-of-concept environments
• Perform QA testing on demo environments, new releases, and upgrades
• Work closely with integrators, developers, project managers, and customers to ensure smooth delivery
• Monitor feedback and trends from customers and partners to help improve programs and products
• Help resolve customer escalations and ensure a positive customer experience
• Share best practices and insights with internal teams to improve processes and solutions
• Build a solid understanding of energy efficiency, demand response, and grid modernization programs
• Support state and utility energy and climate goals by helping customers use our solutions effectively
• Provide guidance on program offerings, customer eligibility, and procedures
• Participate in joint utility and partner meetings and help align approaches across regions

Requirements:

• Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical field
• Experience installing, configuring, or supporting software-based or control system products (energy, utilities, building automation, industrial controls, or similar)
• Proven experience working directly with end users and customers
• Experience contributing to projects involving complex system integrations (e.g., SCADA, BMS, EMS, data integration platforms)
• Strong analytical and problem-solving skills
• Clear and professional written and verbal communication skills
• Demonstrated data analysis skills and strong attention to detail
• Ability to organize and interpret both quantitative and qualitative information
• Strong teamwork and collaboration skills
• Ability to adapt communication and approach to both technical and non-technical audiences
• Willingness and ability to travel up to 30–40% as needed
• 2+ years of experience with control systems applications, such as: Energy management systems, Demand response or load management, Building automation / HVAC controls, Industrial control or SCADA systems
• 2+ years of experience in QA, support, and training for integrated control systems or complex enterprise software
• Experience with Data Analytics and/or AI/ML applied to: Energy usage, load forecasting, or grid operations, System performance monitoring and anomaly detection
• Familiarity with: Operational data integration platforms and APIs, Utility programs (demand side management, energy efficiency, demand response), Databases, reporting, and data visualization tools
• Experience working on remote teams and supporting distributed customers