Director of Project Management – Imaging

GE HealthCare is a leading company in the healthcare sector, and they are seeking a Director of Project Management – Imaging to lead and develop a team responsible for imaging equipment installations. The role involves ensuring the alignment of commercial objectives with operational execution while fostering a culture of accountability and continuous improvement across a matrixed organization.

Responsibilities:

• Lead, coach, and develop a high-performing team of Imaging Installation Project Managers
• Build a customer-centric culture focused on accountability, execution excellence, and continuous improvement
• Develop leadership capability within the team, ensuring succession planning and talent growth
• Foster a highly effective horizontal team across functions
• Own regional backlog performance, including project health, installation progress, and risk mitigation
• Drive execution of installation activities to ensure on-time delivery and high customer satisfaction
• Lead forecasting of revenue (current quarter and Q+1) with strong commercial alignment
• Ensure accurate tracking of key metrics, including revenue recognition, cost-to-install, and operational KPIs
• Manage revenue recognition processes in alignment with controllership and compliance requirements
• Ensure financial accuracy and discipline across all projects
• Drive margin performance through effective cost management and operational execution
• Own customer experience across installation lifecycle, ensuring proactive communication and alignment
• Handle customer escalations and ensure timely resolution of implementation issues
• Drive closure of customer feedback detractors (e.g., CSAT) to improve overall experience
• Build and maintain strong regional customer relationships
• Partner with Commercial, Service, Applications, Supply Chain, Engineering, and Operations teams to ensure seamless execution
• Drive wing-to-wing Order-to-Remittance (OTR) process alignment
• Collaborate across shared services and design centers to optimize delivery outcomes
• Lead Lean initiatives and process improvement efforts to enhance performance and customer outcomes
• Drive adoption of project management tools, systems, and standard processes
• Identify and eliminate inefficiencies, improving throughput and execution quality
• Ensure compliance with GE HealthCare Quality Management System, policies, and applicable regulations
• Complete and enforce all required Quality & Compliance training
• Identify and escalate quality or compliance concerns promptly
• Ensure timely and accurate project documentation and system updates
• Support continuous improvement initiatives by identifying and addressing quality gaps

Requirements:

• Bachelor's degree and demonstrated experience as a people leader
• Significant experience in project management, including large-scale or complex implementations
• Experience in customer-facing roles and customer relationship management
• Proven ability to lead cross-functional teams in a matrixed environment
• Strong leadership skills with the ability to develop and manage teams of project management professionals
• Ability to manage multiple projects and competing priorities in a fast-paced environment
• Demonstrated success delivering projects on time and within scope
• Strong interpersonal and communication skills with high emotional intelligence
• Ability to influence stakeholders and drive alignment across functions
• Proficiency with Microsoft Office tools
• Legal authorization to work in the United States and willingness to travel as needed
• Must reside within one of the South Markets (Houston, Dallas, Gateway)
• Advanced degree and extensive leadership experience
• Deep experience leading cross-functional teams in complex environments
• Ability to communicate complex technical concepts in a customer-friendly manner
• Strong negotiation and stakeholder management skills
• Experience in healthcare environments and diagnostic imaging
• Proven ability to lead and motivate teams
• Proficiency in project management software
• PMP certification
• Six Sigma or Lean experience