Product Manager/ Senior Product Manager, Card Use & Management

Mission Lane is a purpose-driven fintech company dedicated to improving financial access for millions. They are seeking a systems thinker for the Product Manager or Senior Product Manager role to enhance customer experiences related to card use and management.

Responsibilities:

• Chart the path for our tokenization strategy, specifically leading the charge on providing frictionless and secure options for our customers to use their cards via digital wallets, virtual cards, etc
• Work alongside the Fraud team and TSYS partners to smooth spending roadblocks like security holds due to suspicious activity or unexpected declines because the credit limit was exceeded
• Build intuitive self service flows for replacement cards, ensuring a missing piece of plastic doesn't stop a customer's progress
• Launch an instant issuance experience for replacement cards so that our members can access their credit digitally without having to wait for a physical card to arrive
• Take charge of transaction enrichment, choosing the right vendors to turn confusing billing strings into clear information customers recognize
• Reduce the need for customer support by shipping card delivery improvements that proactively answer the question: where is my card?
• Build a roadmap that balances rapid backend iterations with the high stakes requirement of card network reliability

Requirements:

• 3+ years in a Product Management role
• Experience managing products within the credit card or financial services ecosystem, specifically dealing with authorizations and the customer spending journey
• A working knowledge of card processors like TSYS and how to navigate the requirements of networks like Visa
• Direct experience collaborating with Fraud or Risk teams to build requirements that keep accounts safe without making them hard to use
• To be considered for the Product Manager level, you have a history of taking ownership of defined product areas, using rigorous logic to solve problems, and navigating roadblocks with minimal guidance
• To be considered for the Senior Product Manager level, you have a track record of influencing strategy across multiple interconnected teams, identifying process risks before they impact the business, and leading high stakes, cross functional initiatives from concept to launch
• Hands-on experience with tokenization, including digital wallet provisioning or virtual card issuance
• Previous success in transaction data cleansing or working with enrichment vendors
• A background that includes both deep backend infrastructure and the front end communications that guide a customer's next steps
• Proven ability to act as a settling influence during technical shifts or vendor transitions