Client Product Lead (Part-Time)

SWARM is a boutique product design and digital strategy consultancy specializing in creating impactful apps and websites for mission-driven teams. As a Client Product Lead, you'll manage client relationships, ensure project clarity, and coordinate between teams to translate client needs into actionable priorities.

Responsibilities:

• Day-to-day health of assigned client accounts
• Product and scope tradeoff decisions in partnership with design, engineering, and leadership
• Risks across scope, timing, and stakeholder alignment — surfaced early
• Smaller projects running independently; larger ones with stronger follow-through and communication
• Take a human-centered approach to product design to each project
• Turn client feedback and goals into clear priorities and next steps
• Run client-facing rhythms and maintain momentum between meetings
• Align internal teams around priorities and decision points
• Know when to escalate and when to just handle it
• Understand the benefits of jobs-to-be-done and SCRUM as frameworks but put outcomes over process