Senior Customer Success Engineer

Axonius is a rapidly growing company transforming cyber asset intelligence into actionability. The Senior Customer Success Engineer will provide expert technical guidance and implementation assistance to ensure customers maximize the value of the Axonius platform.

Responsibilities:

• Execute technical deployments and custom platform configurations to align the Axonius platform with specific client business requirements
• Triage escalated technical support tickets and coordinate with the product team to resolve feature requests and system issues
• Design and document platform best practices to standardize deployment, engagement, and adoption workflows across the customer base
• Conduct technical training sessions and educational workshops to facilitate customer proficiency in platform features and data utilization

Requirements:

• 10 years of experience in a customer-facing software or technology role, with at least 3 years specifically focused on software implementation
• Intermediate proficiency in writing and troubleshooting code using Python, Bash, Batch, or PowerShell
• Experience programmatically interfacing with and troubleshooting APIs to facilitate data integration
• Ability to travel up to 25% of the time for on-site customer engagements and screenings
• Technical proficiency in internet protocols including HTTP/HTTPS, SMTP, SSH, SMB, FTP, and LDAP/LDAPS
• Hands-on experience managing data structures and formats such as JSON, CSV, and SQL/NoSQL
• Applied knowledge of networking topology, firewalls, routers, and endpoint security technologies like EDR and malware detection
• Practical experience applying cloud security principles and vulnerability management frameworks within enterprise environments
• Experience utilizing data analysis and visualization tools to interpret large datasets within big data frameworks
• Proven ability to present technical architecture and platform data to both engineering and non-technical stakeholder audiences