Business Intelligence Analyst

Telestream is a leading provider of digital media tools and software solutions for the broadcast, streaming, and media industries. They are seeking a skilled Business Intelligence Analyst who will transform complex data into actionable insights, build dashboards, and collaborate with stakeholders to drive strategic decision-making across the organization.

Responsibilities:

• Design, develop, and maintain Power BI dashboards and reports to provide insights into key business metrics
• Build scalable data models, data pipelines, and visualizations to support reporting across multiple departments
• Analyze and interpret complex data sets to identify trends, patterns, and opportunities for the business
• Ensure the integrity and accuracy of data through analysis and troubleshooting
• Develop documentation and processes for data governance and management
• Provide training and support for end-users on Power BI reporting tools
• Partner with our Salesforce Administrator to extract, analyze, and interpret Salesforce CRM data to support sales performance tracking, pipeline analysis, and forecasting
• Integrate Salesforce data with Power BI to create unified views of the customer journey from lead to renewal
• Partner with Revenue Operations teams, Sales and Finance to define and track key CRM metrics including ARR, churn, deal velocity, and win/loss rates
• Ensure data quality and governance within Salesforce by identifying gaps, duplicate records, and field mapping inconsistencies

Requirements:

• Bachelor's degree in Business, Data Science, Computer Science, or related field
• 4+ years of experience as a Business Intelligence Analyst or Data Analyst
• Advanced in Power BI, visualizations and interactive dashboards
• Expert-level understanding of Salesforce CRM systems and relational data (Salesforce required)
• Strong SQL skills to query and manipulate data from various databases
• Experience with data modeling, ETL processes, and data warehousing concepts
• Familiarity with cloud data platforms (Snowflake, BigQuery, Redshift)
• Exposure to dbt, Fivetran, or similar modern data pipeline tools
• Power BI certification (PL-300)
• Salesforce admin certification a plus
• Background in revenue operations or go-to-market analytics
• Excellent analytical skills and problem-solving abilities
• Strong communication skills to effectively present insights and recommendations to non-technical audiences
• Ability to work independently and as part of a team in a fast-paced environment