Epic Certified in Bugsy/ICON Analyst

Hatch Pros is a company specializing in healthcare IT solutions, and they are seeking an Epic Certified in Bugsy/ICON Analyst. The role involves providing IT and analytical support for infection control reporting, leading software upgrades, and ensuring alignment with operational requirements.

Responsibilities:

• Provides direction for the IT and analytical requirements for infection control reporting
• Works closely with Infection Control Leadership to ensure EPIC tools are aligned with operational and quality requirements
• Create end user documentation to include training materials and report writing/creation within the systems managed
• Lead, configure, build, produce and maintain NHSN Reporting, SSI Surveillance, Infection Control Specialized Reporting, Discrete Microbiology Data Quality, and analytics
• Provides support to the providers, clinical managers, clinical staff and end users
• Participate in operational workflow validation including requirements, specifications, and gaining end user acceptance
• Responsible for leading software upgrades and testing from an application perspective to include test plan creation and validation
• Coordinate software updates and changes, review and test each new release, report application system testing results
• Perform periodic checks to ensure that data is entered and retrieved correctly and that all regulations regarding confidentiality and security are being followed
• Understand change impacts and resistance and formulate strategies with key stakeholders to address impacts and build commitment
• Provides support for designated application systems
• Augments and facilitates the design, development, implementation of enhancements to existing business systems
• Facilitates database conversions and performs system analysis
• Train customers on applications/reports/solutions as required
• Leading junior team members’ work efforts in the design, development, testing, implementation, and ongoing support of the application
• Maintaining the scope, schedule, and quality of application projects
• Serving as the primary support contact in all matters related to the application
• Providing oversight and leadership to Associate Epic Analysts, Epic Analysts, and Senior Epic Analysts on the team
• Manage SLA breaches by meeting with customers
• Ability to maintain appropriate and professional communication with business owners and end users
• Assists user management in setting priorities within that functional area
• Performs other related duties as assigned

Requirements:

• Certified in Bugsy/ICON Application with 2 years experience
• Provides direction for the IT and analytical requirements for infection control reporting
• Works closely with Infection Control Leadership to ensure EPIC tools are aligned with operational and quality requirements
• Create end user documentation to include training materials and report writing/creation within the systems managed
• Lead, configure, build, produce and maintain NHSN Reporting, SSI Surveillance, Infection Control Specialized Reporting, Discrete Microbiology Data Quality, and analytics
• Provides support to the providers, clinical managers, clinical staff and end users
• Participate in operational workflow validation including requirements, specifications, and gaining end user acceptance
• Responsible for leading software upgrades and testing from an application perspective to include test plan creation and validation
• Coordinate software updates and changes, review and test each new release, report application system testing results
• Perform periodic checks to ensure that data is entered and retrieved correctly and that all regulations regarding confidentiality and security are being followed
• Understand change impacts and resistance and formulate strategies with key stakeholders to address impacts and build commitment
• Provides support for designated application systems
• Augments and facilitates the design, development, implementation of enhancements to existing business systems
• Facilitates database conversions and performs system analysis
• Train customers on applications/reports/solutions as required
• Leading junior team members' work efforts in the design, development, testing, implementation, and ongoing support of the application
• Maintaining the scope, schedule, and quality of application projects
• Serving as the primary support contact in all matters related to the application
• Providing oversight and leadership to Associate Epic Analysts, Epic Analysts, and Senior Epic Analysts on the team
• Manage SLA breaches by meeting with customers
• Ability to maintain appropriate and professional communication with business owners and end users
• Assists user management in setting priorities within that functional area
• 3-6 years of experience with clinical application development and support of users in a healthcare environment required
• Experience with EPIC clinical system upgrades, implementations, and support required
• Excellent interpersonal, oral and written communication skills
• Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word
• Knowledge of state-of-the art technology
• Experience with major systems development and implementation
• Demonstrated knowledge of project management and control
• Ability to communicate ideas and provide solutions
• Ability to effectively work with people in other departments and/or outside of the enterprise
• Laboratory background is preferred