Service Product Manager (Contract)

Palo Alto Networks is looking for a Service Product Manager to work on the GCS Offer Management Team. This role involves translating service strategies into actionable requirements, managing the rollout of new service offerings, and ensuring operational readiness through cross-functional collaboration.

Responsibilities:

• Translate defined service strategies into detailed, actionable requirements documents
• Ensure all requirements are meticulously documented and handed off to technical teams
• Manage the tactical rollout of new service offerings, including hands-on SKU creation, pricing configuration in internal systems, and packaging setup
• Design, coordinate, and execute UAT for new services and systems
• Track bugs, manage resolutions, and ensure operational readiness before launch
• Act as the operational engine for the service introduction process
• Partner with Engineering, IT, Finance, GTM, and Services teams to track milestones, resolve tactical blockers, and ensure on-time delivery
• Support leadership by tracking key success metrics, adoption KPIs, and customer satisfaction data to monitor the health of launched services
• Assist Product Marketing and enablement teams by providing the technical and operational details necessary to create internal sales materials and customer-facing collateral
• Track product team release schedules proactively and ensure services readiness aligns with software/product updates

Requirements:

• Proven ability to write clear, highly detailed Service Requirements Documents (SRDs) and Product Requirements Documents (PRDs) that leave no ambiguity for technical teams
• 5-8 years of hands-on experience configuring, implementing, and managing SKUs, pricing, and packaging within backend systems
• Experience designing, coordinating, and executing User Acceptance Testing (UAT) to ensure service operations are bug-free before launch
• Ability to map out the 'quote-to-cash' or 'concept-to-launch' lifecycle for services and identify operational bottlenecks
• Comfortable pulling data and tracking key performance indicators (KPIs) related to adoption, profitability, and customer satisfaction
• Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field
• Familiarity with the CyberArk product portfolio (e.g., knowing product names, basic use cases, and the general ecosystem)
• Solid understanding of SaaS, Enterprise Software, Professional Services, and Customer Success operational models
• Working knowledge of CRM and CPQ systems (e.g., Salesforce) and how they interact with SKU deployment and service quoting
• Proficiency in standard project and product management tools such as Jira, Confluence, Asana, or Smartsheet to track milestones and document requirements
• Strong ability to act as the 'connective tissue' between Product, Engineering, IT, Finance, and Go-To-Market (GTM) teams
• Hyper-focused on the tactical details that can make or break a service launch
• Excellent written and verbal communication skills, capable of translating complex concepts into actionable operational steps for downstream teams
• Certifications in Product Management (e.g., Pragmatic Institute), Agile/Scrum (e.g., CSPO, CSM), or Project Management (e.g., PMP, CAPM) that demonstrate a strong foundation in process and execution