SAP Service Management Architect

Requirement details:

Role: SAP Service Management Architect

Location: Remote

Duration: 12+ months contract

Role Overview

The SAP Service Management Consultant is responsible for supporting and transforming the SAP Customer Service (CS) / Service Management processes during the Brownfield migration from SAP ECC 6.0 to S/4HANA. The role includes analyzing existing service processes, identifying simplifications in S/4HANA, ensuring compatibility, and supporting system conversion activities.

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Key Responsibilities

• ECC to S/4HANA Conversion Support
• Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing
• Business Process Analysis

Analyze current ECC service management business processes.

Identify S/4HANA simplifications and changes.

Recommend process improvements or redesign.

Support Fit-Gap workshops with business stakeholders.

• Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration.

PM (Plant Maintenance)

SD (Sales & Distribution)

MM (Materials Management)

FI/CO

CRM / FSM (if integrated)

• Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service contractions, notifications.
• Work with migration tools
• Conducting Testing Activities - Lead or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion.
• Documentation - Create functional design documents: FS, FDD, Configuration documentation. Maintain Solution Manager / ChaRM documentation.

Required Skills

• SAP Functional Skills

Strong experience in SAP Customer Service (CS) / Service Management

Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing

• S/4HANA Knowledge

Understanding of S/4HANA simplification items

Familiarity with SAP Readiness Check 2.0

Experience with Maintenance Planner

• Experience Requirements

6 10 years SAP experience

At least 1 SAP CS implementation

Experience in S/4HANA conversion projects (Brownfield preferred)

Exposure to integration with PM / SD / MM

• The following skills are a plus

Fiori configuration

SAP Activate methodology

Solution Manager / ChaRM

Knowledge of SAP Service in S/4HANA (new service management)

• Deliverables in Brownfield Project

Typical deliverables include:

Service Management Fit-Gap analysis

Simplification impact document

Configuration validation report

Integration validation

Testing sign-off

Cutover support