ServiceNow QA Tester (ITSM & ITOM)
Dallas, Georgia, United States of America
Contract
6 days ago
$50 - $60 USD
Key skills
SQLServiceNow
About this role
Role: ServiceNow QA Tester (ITSM & ITOM)
Location: San Francisco, CA / Dallas, TX / Cincinnati, OH - HYBRID
Duration: 6 Months
Experience: 8 10 Years
Work Authorization: U.S. Citizen / (Mandatory)
Professional Summary
Highly experienced ServiceNow QA Tester with 8 10 years of experience in software testing, including strong expertise in ServiceNow ITSM and ITOM modules. Proven ability to design and execute comprehensive test strategies, ensure high-quality releases, and collaborate effectively with cross-functional teams in enterprise environments.
Key Responsibilities
- Develop and execute detailed test plans, test cases, and test scripts for ServiceNow applications.
- Perform end-to-end testing across ITSM and ITOM modules.
- Collaborate with business analysts, developers, and stakeholders to define test strategies and acceptance criteria.
- Conduct functional, integration, regression, and performance testing.
- Identify, log, and track defects; coordinate with development teams for timely resolution.
- Validate backend data using SQL queries.
- Test integrations between ServiceNow and external systems/tools.
- Maintain test environments and test data.
- Provide guidance to junior QA team members.
Qualifications
- Bachelor s degree in computer science, Information Systems, or related field.
- 8 10 years of QA/testing experience.