Operational Delivery Lead Workforce Management

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Operational Delivery Lead Workforce Management in Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 24 Months

?????Desired Skills & Experience

• ???????Background similar to a Big 4 or large consulting firm, ideally at a Senior Manager-equivalent level, with proven experience running multiple workstreams at once.
• Demonstrated ability to think on their feet, answer executive questions in real time, and apply critical thinking under pressure.
• Comfortable navigating complex processes and delivering efficient, practical solutions for end users-even when paths are not clearly defined.
• 8+ years in program/portfolio execution in complex, matrixed environments; track record leading multi workstream delivery and realizing financial/operational benefits.
• Demonstrated ability to align operating models and playbooks across multiple business groups and CIO teams; strong governance design and re planning expertise.
• Proven impact improving efficiency/quality/cost with capacity management, throughput improvement, and pipeline hygiene at portfolio scale.
• Success translating strategy into executable plans with clear outcomes, guardrails, and change adoption plans.
• Mastery across the execution lifecycle-intake, prioritization, delivery, adoption, stabilization-including dependency orchestration and benefits tracking.
• Advanced KPI/OKR and decision analytics skills; builds dashboards that inform tradeoffs (Excel/Power BI/Tableau or equivalent).
• Executive communication and decision facilitation excellence (prewires, options, impacts, recommendation, decision log).
• Credible challenge and early issue identification; comfortable escalating with data backed options to achieve business outcomes.
• Experience embedding risk & control milestones (e.g., DARE/DIME, Vendor EOS, IM/SDLC) into delivery plans and evidencing compliance.
• Familiarity with banking/financial services, customer segments, and digital platforms/products; awareness of market/competitor dynamics.
• Tools: ServiceNow (work/problem/change), Jira/Confluence, Power BI, and M365; Workday familiarity is a plus.
• Bachelor's degree (or equivalent); advanced degree and/or certifications (e.g., PMP, Agile/Scrum, Lean Six Sigma) preferred

What You Will Be Doing

• Own support functions and day to day operating routines across multiple portfolios, and lead execution of large-scale strategic initiatives; set the cadence, clear blockers, and hold owners to outcomes.
• Drive operating excellence at scale-design and enforce playbooks and standards that increase efficiency, quality, and cost effectiveness; run capacity & pipeline planning and re planning across assigned workstreams.
• Research and assess moderately complex business, operational, and strategic topics; synthesize findings and develop clear, actionable recommendations.
• Exercise independent judgment to make well-reasoned decisions (not just recommendations) for support functions and programs; escalate early with options and impacts.
• Plan and land programs end to end (e.g., process simplification, AI adoption, scalability) with benefits realization plans and adoption/stabilization criteria baked into "definition of done."
• Collaborate with Product, CIO groups, Operations, and Finance to co-author project plans, policies, procedures, and playbooks; standardize best practices and ensure consistent governance gates and entry/exit criteria.
• Design and deliver compelling executive materials that enable stakeholder decisions-develop prewired narratives, craft visually engaging decision packets, shape SteerCo agendas, and ensure alignment and follow through on outcomes.
• Maintain a single source of truth for portfolio health (schedule, scope, cost, risk); publish executive ready dashboards and recommendations that drive timely tradeoffs.
• Serve as the primary liaison for risk and control integration across EFT and ensure timely evidence and reporting of compliance.
• Maintain an integrated, cross portfolio view of milestones and dependencies; proactively surface conflicts, orchestrate resolution paths, and protect critical timelines.
• Coach and upskill a matrixed set of program managers/BAs; raise the bar on planning quality, risk narratives, and structured storytelling; foster a culture of accountability and continuous improvement.