EXP Front Desk

The Front Desk Associate serves as the primary point of contact for residents, owners, guests, vendors, and staff. This role is responsible for delivering excellent customer service, supporting building operations, monitoring access, and assisting management with administrative and communication tasks to ensure a safe, well-run community.

Key Responsibilities:

• Greet residents, owners, guests, and vendors in a professional and courteous manner

• Answer and direct phone calls, emails, and intercom inquiries

• Assist residents with general questions regarding building policies, amenities, and services

• Log and track resident requests, complaints, and maintenance issues for management follow-up

• Monitor building access points, security systems, and visitor logs

• Issue and manage guest passes, parking permits, and amenity reservations as required

• Verify vendor credentials and notify residents or management of arrivals

• Report suspicious activity, safety concerns, or incidents to management or security

• Maintain front desk logs, packages, keys, and access fobs

• Receive, log, and notify residents of package deliveries

• Coordinate with maintenance, security, and management staff

• Assist with move-in/move-out procedures and documentation

• Monitor common areas and report maintenance or cleanliness issues

• Ensure the front desk and lobby areas remain clean, organized, and professional