Account Services Representative

Company Description

Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Recognized by U.S. News & World Report as one of the Best Companies to Work For, we’re committed to creating a supportive, rewarding workplace where our 9,000 Team Members can grow and thrive. Since 1982, we’ve delivered unforgettable vacations through exceptional service, innovation, and community engagement. With the recent addition of VI Resorts by Westgate, our footprint now includes the Pacific Northwest, Hawaii, Canada, and Mexico. Join us and be part of a team that values passion, integrity, and excellence, where your work helps create memories that last a lifetime.

Job Description

We are seeking an entry‑level Account Services Representative to handle inbound and outbound customer calls while supporting the collection and resolution of past‑due accounts. This role focuses on delivering professional, respectful customer service while working toward one‑call resolutions whenever possible.

What You’ll Do

• Contact customers by phone regarding past‑due balances for maintenance fees, mortgages, and other past due account related charges.
• Provide accurate account information and payment solutions in a professional and courteous manner.
• Use company tools such as predictive dialers, reports, and approved skip‑tracing resources.
• Research accounts, document activity, and follow all federal, state, and company compliance guidelines.
• Ask effective questions, negotiate payment arrangements, and overcome objections to resolve accounts.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What We’re Looking For

• High school diploma or GED required.
• Entry‑level candidates welcome; customer service or call center experience is a plus.
• Strong phone communication skills and professional demeanor.
• Comfortable multitasking in a fast‑paced, call‑center environment.
• Basic computer and Microsoft Office skills (Teams experience a plus).
• Detail‑oriented, self‑motivated, and able to work independently.
• Bilingual skills are a plus.

Schedule & Work Environment

• Flexible scheduling required, including possible evenings and weekends.
• Shift differential offered for evening and weekend hours.
• Incentive opportunities for top performers.
• Hybrid work environment based on business needs.

If you enjoy helping customers, problem‑solving, and building strong communication skills, we encourage you to apply!

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.