Customer Service Officer

Company Description

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

Position Overview
The Customer Service Officer is responsible for managing customer interactions, resolving inquiries, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person
• Provide accurate information about products, services, or promotions
• Resolve customer concerns or escalate issues when necessary
• Process orders, returns, and service requests
• Maintain detailed records of customer interactions
• Support customer satisfaction and retention initiatives

Qualifications

• Strong verbal and written communication skills
• Customer-focused mindset and problem-solving abilities
• Ability to remain professional under pressure
• Basic computer and data entry skills
• Strong organizational and multitasking abilities
• Team-oriented and reliable

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Ongoing training and skill development
• Supportive and collaborative work environment
• Exposure to diverse marketing and sales strategies
• Performance-based incentives