Key skills
Communication
About this role
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited!
Job Summary
The Aquatics Attendant is responsible for maintaining a safe, clean, and welcoming environment while providing excellent service to members and guests at the club’s pool facilities. This position is responsible for providing friendly and attentive service, ensuring pool areas are properly maintained, monitoring supplies and cleanliness, and supporting a positive member and guest experience. The Aquatics Attendant assists with setting up lounge chairs, umbrellas, and towels, maintains poolside order and cleanliness, and provides basic support to lifeguards and other staff as needed. This role requires excellent customer service skills, attention to detail, and a commitment to upholding the club’s high standards of hospitality.
Reporting Structure
• This role may report to the Club Manager, Sports Club Director, Aquatics Director and/or Manager, or Fitness Director and/or Manager.
Key Responsibilities
• Monitor the safety of members and guests in and around the pool during posted hours and special events; enforce all pool rules and club policies to ensure a safe environment.
• Greet members and guests warmly, assist with check-in, and verify membership or access as needed.
• Collect and submit pool-related revenue, charge slips, and other required documentation each day in accordance with club policies and procedures.
• Maintain the cleanliness and appearance of the pool area by removing towels, trash, and personal items left by members, guests, and employees.
• Reset and straighten pool furniture at the start of each shift, throughout the day, and before closing.
• Build positive relationship with members by learning and using their names, providing attentive service, and fostering a welcoming atmosphere.
• Complete all daily assignments and side work as directed, ensuring pool operations run smoothly and meet club standards.
Additional Duties
• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Responsible for demonstrating good teamwork.
• Professional, impeccable appearance maintained by self and all private event personnel.
• Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
• Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
• Attendance at daily line-up and participating as requested.
Qualifications
Preferred
• High school diploma, GED, or equivalent.
• Previous experience in aquatics, hospitality, and/or customer service experience.
Physical Requirements
• Ability to stand, walk, swim, and remain alert for extended periods.
• Ability to work outdoors in varying weather conditions, including heat and sun exposure.
• Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, and bending as needed to perform rescues or assist members/guests.
• Able to lift, carry, push, and pull up to 100 lbs. occasionally, including during water rescues when moving equipment.
• Effective communication skills, including the ability to hear, speak clearly, and maintain sufficient visual acuity to monitor swimmers and identify safety concerns.
Primary Tools/Equipment
• Pool access scanner or member check-in system (if applicable)
• First aid kit / AED access (if trained/certified)
• Towel bins and laundry carts
• Skimmer nets for debris
• Cleaning supplies
• Broom/mop
• Umbrella and chair
• Pool furniture
• Sunscreen station supplies
• Water stations
Work Schedule
• Attendance requirements for this position as outlined in the weekly schedule.
• Additional hours are required to meet deadlines for the position, including weekends and/or holidays.
What We Offer
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- Life insurance
- Short-term and long-term disability insurance
- 401(k) retirement savings plan
- Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members)
Want to learn more? Visit www.invitedbenefits.com for full details.
Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.