Sr Sales Engineer, Support Engineer

IS3 Solutions is seeking a Senior Support Engineer with a focus on coordination and oversight. The role involves working across organizational silos to ensure alignment between engineering, operations, and business stakeholders while leading planning and coordination of client-level activities for large-scale migrations or upgrades.

Responsibilities:

• Proven ability to work across complex organizational silos to build and maintain a holistic view of the client environment, ensuring alignment between engineering, operations, and business stakeholders
• Partner with BU account teams and leadership to fully understand customer demand, forecast upcoming work, and help shape prioritization strategies across multiple initiatives
• Lead planning and coordination of client-level activities across multiple large-scale migration or upgrade efforts, ensuring a seamless "one-touch” execution model and reducing redundant client interactions
• Act as a central point of coordination for cross-functional teams, ensuring all dependencies, risks, and sequencing of work are clearly defined and communicated
• Provide oversight and guidance to engineers on configuration approach, ensuring consistency, quality, and adherence to standards across all deliverables
• Drive operational efficiency by identifying process improvement opportunities, reducing manual effort, and enhancing workflow coordination across teams
• Strong stakeholder management skills, with the ability to communicate status, risks, and priorities to both technical and non-technical audiences, including leadership

Requirements:

• Proven ability to work across complex organizational silos to build and maintain a holistic view of the client environment, ensuring alignment between engineering, operations, and business stakeholders
• Partner with BU account teams and leadership to fully understand customer demand, forecast upcoming work, and help shape prioritization strategies across multiple initiatives
• Lead planning and coordination of client-level activities across multiple large-scale migration or upgrade efforts, ensuring a seamless 'one-touch' execution model and reducing redundant client interactions
• Act as a central point of coordination for cross-functional teams, ensuring all dependencies, risks, and sequencing of work are clearly defined and communicated
• Provide oversight and guidance to engineers on configuration approach, ensuring consistency, quality, and adherence to standards across all deliverables
• Drive operational efficiency by identifying process improvement opportunities, reducing manual effort, and enhancing workflow coordination across teams
• Strong stakeholder management skills, with the ability to communicate status, risks, and priorities to both technical and non-technical audiences, including leadership