SPANISH Bilingual Customer Service Representative

TEKsystems is a leading provider of business and technology services, and they are seeking a Spanish Bilingual Customer Service Representative to provide high-quality customer support in a fast-paced healthcare call center environment. The role involves handling inbound calls, documenting interactions, resolving customer inquiries, and collaborating with internal teams to ensure excellent service.

Responsibilities:

• Accountable for outstanding customer service to all external and internal customers
• Develops and maintains effective relationships through effective and timely communication
• Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
• Documents all calls into appropriate systems
• Communicates with all departments to resolve client questions and problems in a timely manner
• Acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc
• May refer to senior staff for assistance with higher level problems that may arise
• Escalates issues to supervisor for resolution, as deemed necessary
• Assists with various projects as assigned by direct supervisor
• Other duties as assigned

Requirements:

• High School Diploma
• Spanish bilingual
• 2 years of call center or high-volume phone experience
• Strong customer service and communication skills
• Comfortable with computers (email, spreadsheets, documentation systems)
• Healthcare call center experience
• Healthcare industry exposure
• Medical billing
• Accounts receivable
• Customer support experience