IBMi Support Engineer

Odyssey Information Services is seeking an IBMi Support Engineer to fill several Level 1/2 operational roles for their IBM iSeries environment. The role involves supporting a 24x7 operation, maintaining system stability, and providing first-level support for system errors.

Responsibilities:

• 3+ years of IBM iSeries operational or system administration experience
• Monitor software usage to identify obsolete IBM licensed operating system and LPP software
• Backup all operating system and third-party system software libraries per the establish CVSH processes and guidelines
• Monitor backup submission, startup, and processing
• Confirm backups have completed successfully
• Respond to system alerts and critical errors using CVSH standard automation, monitoring, and incident management tools
• Open incident tickets in the ServiceNow ITSM tool when critical events are identified
• Provide first-level support and analysis for system error and exception messages as detected by automation and system monitoring facilities
• Escalate and follow up on Hardware, Application, and Operating System errors, and exception messages as detected by automation following the CVSH incident management processes
• Provide first-level resolution and/or escalate incidents and request tickets generated by automation
• Monitor replication functions to ensure replicated objects remain synchronized between systems
• Administer virtual tape management technology hardware and software
• Provide automated message response to common messages that require a response
• Perform system recycles (shutdown / IPL procedures) for Non-Production systems where appropriate as part of the backup process

Requirements:

• 3+ years of IBM iSeries operational or system administration experience
• Hands-on operational experience in the IBM iSeries domain
• Experience with monitoring software usage to identify obsolete IBM licensed operating system and LPP software
• Experience with backup processes and guidelines
• Ability to monitor backup submission, startup, and processing
• Experience confirming backups have completed successfully
• Ability to respond to system alerts and critical errors using automation, monitoring, and incident management tools
• Experience opening incident tickets in the ServiceNow ITSM tool
• Ability to provide first-level support and analysis for system error and exception messages
• Experience escalating and following up on Hardware, Application, and Operating System errors
• Ability to provide first-level resolution and/or escalate incidents and request tickets generated by automation
• Experience monitoring replication functions to ensure replicated objects remain synchronized between systems
• Experience administering virtual tape management technology hardware and software
• Ability to provide automated message response to common messages that require a response
• Experience performing system recycles (shutdown / IPL procedures) for Non-Production systems