Sr Product Manager - RCM

Henry Schein One is transforming how dental practices operate with connected solutions that simplify administration and improve patient care. As a Product Manager on the RCM team, you’ll shape products that help practices verify patient benefits and streamline claims, collaborating with various teams to enhance efficiency and cash flow for dental practices.

Responsibilities:

• Conduct customer research and interviews to understand user needs and uncover real-world challenges, and preferences to address complex problems
• Translate customer insights into clear product strategies and roadmaps that guide investment decisions
• Define and prioritize requirements, manage dependencies, and deliver product enhancements that provide measurable value to practices
• Collaborate cross-functionally with teams across the organization – including engineering, design, sales, marketing, and support – to bring products to market and ensure adoption
• Maintain clear and consistent communication with internal teams and leadership, and build durable artifacts to drive alignment and shared understanding
• Monitor trends, industry regulations, and competitive offerings to inform product direction and identify opportunities
• Learn from and be mentored by more senior product managers, gaining exposure to best practices while developing your own product management skills

Requirements:

• 4+ years of product management experience in SaaS or B2B software
• Experience supporting full insurance claims cycles (Creation→ Submission through Adjudication → Payments → Resolution)
• Familiarity with both electronic (EDI/X12) and paper claim workflows, including submission, corrections, and resubmissions
• Data driven product leader who leverages KPIs and analyzes claim outcomes to identify common rejection and denial problems alongside direct customer insights to inform roadmap decisions and drive measurable revenue impact
• Experienced cross-functional collaborator in matrixed environments, partnering across engineering, operations, and stakeholders to deliver customer- and business-impacting solutions
• Customer-focused and execution-oriented with a bias for action; skilled at breaking complex product goals into incremental, testable steps aligned with iterative development practices
• Excellent communicator with a continuous learning mindset, able to clearly present product progress and outcomes to stakeholders at all levels while actively seeking feedback and growth