Staff Engineer -- Salesforce Developer

Nagarro is a Digital Product Engineering company that is scaling rapidly, seeking a Staff Engineer specializing in Salesforce development. The role involves designing and developing Salesforce Voice solutions, integrating voice solutions with CRM data, and mentoring junior developers while ensuring adherence to best practices.

Responsibilities:

• Design and develop Salesforce Voice solutions including call management, call recording, and voice analytics
• Architect scalable, secure voice integration solutions leveraging Salesforce APIs and third-party services
• Develop custom Apex classes, Lightning Web Components (LWC), and Salesforce Flow logic for voice workflows
• Implement Einstein Voice capabilities to enhance customer interactions and intelligence gathering
• Integrate voice solutions with CRM data, ensuring seamless data synchronization and reporting
• Create and maintain comprehensive technical documentation for voice solutions
• Conduct code reviews and ensure adherence to Salesforce best practices and coding standards
• Troubleshoot and optimize voice implementations for performance and reliability
• Collaborate with business analysts, product managers, and stakeholders to understand requirements and deliver solutions
• Mentor junior developers and contribute to team knowledge sharing and professional development

Requirements:

• 7-10 years of professional experience in Salesforce development
• Hands-on experience with Salesforce Voice or similar voice communication platforms
• Advanced proficiency in Apex, Lightning Web Components (LWC), and Salesforce Flows
• Strong expertise in Salesforce APIs (REST, SOAP, GraphQL) and integration patterns
• Demonstrated experience with Einstein AI capabilities and analytics
• Knowledge of VoIP, call handling protocols, and voice telecommunications
• Proven ability to design scalable, maintainable solutions in large-scale environments
• Strong understanding of data security, compliance requirements (GDPR, HIPAA, etc.), and call recording regulations
• Excellent problem-solving skills and attention to detail
• Experience with CI/CD pipelines and DevOps practices in Salesforce environments
• Strong communication and collaborative skills, with ability to work effectively in a team environment
• Familiarity with Salesforce Einstein Analytics
• Must have Skills : Apex, Lightning (LWC), Service cloud, Salesforce Voice