Project Manager

Net2Source is seeking a Project Manager (Partner Success Manager) to work closely with internal teams and service partner organizations. The role focuses on ensuring high-quality outcomes and driving partner capability growth through effective collaboration and management of delivery performance.

Responsibilities:

• Ensuring that our partners deliver measurable and timely value to clients through the implementation and ongoing customer journey activities
• Maintain visibility into partner implementation progress
• Engage cross-functionally to fast-track delivery, ensuring milestones are met
• Proactively identify risks, reduce friction and manage escalations, facilitate ‘path to green’ plans, and engage relevant stakeholders to resolve issues
• Ensure escalations are tracked, managed with urgency, and surfaced appropriately
• Collaborate with Enablement to assess partner readiness and alignment
• Drive partner capability growth via structured readiness activities and shadowing opportunities
• Partner with Delivery, Support, Product, and Cloud teams to streamline implementation support
• Capture and report on delivery outcomes, escalation trends, and readiness indicators
• Contribute to the development of playbooks, standard operating procedures, and partner success frameworks

Requirements:

• Experience in delivery support, partner-facing operations, customer success, project coordination, or related fields
• Strong organizational skills with attention to detail
• Excellent communication and stakeholder management skills
• Ability to work autonomously in cross-functional environments
• Experience with project tracking or ticketing tools (e.g., Jira, ServiceNow, Zendesk)
• Exposure to partner ecosystem programs or delivery governance
• Role-specific language proficiency (see regional variants below)