Senior Finance Manager, Customer Success

Autodesk is a company that empowers innovators to design and make a better world. The Senior Finance Manager, Customer Success Management will support the mission by partnering with Customer Success leaders to drive sustainable growth and shape financial strategy for post-sales motions.

Responsibilities:

• Act as the primary finance partner to the Customer Success Management VP and leadership team, providing trusted financial guidance and strategic insight
• Support Autodesk’s shift toward customer lifecycle value by aligning financial plans with customer success, retention, and adoption strategies
• Influence investment decisions that improve customer outcomes while balancing growth, efficiency, and margin objectives
• Lead annual planning, monthly forecasting, and long-range planning for the Customer Success organization
• Own and analyze key SaaS metrics such as gross and net retention, churn, renewals, expansion, cost-to-serve, token consumption, usage and value delivery
• Partner with Customer Success Leadership to establish annual token consumption and customer usage targets, ensuring alignment with customer value realization, adoption goals, and Autodesk’s consumption-based business models
• Develop financial models to evaluate customer offerings, operating and capacity models, and the impact of any go-to-market changes
• Deliver clear, executive-ready insights that connect financial performance to customer outcomes and strategic priorities
• Analyze variances, trends, and risks, and proactively recommend actions to leadership
• Partner closely with WW Sales Finance and RevOps as needed to ensure alignment across the customer lifecycle
• Drive simplification, automation, and standardization of financial processes and reporting
• Ensure strong financial governance, accuracy, and compliance across Customer Success financials
• Support transformation initiatives, new business models, and potential M&A integration impacting Customer Success
• Mentor and develop finance team members
• Model Autodesk values by operating with integrity, curiosity, and a collaborative, inclusive mindset
• Foster strong cross-functional relationships built on trust and accountability

Requirements:

• Bachelor's degree in Finance, Accounting, Economics, or related field
• 12+ years of progressive experience in Finance, including FP&A and senior business partnering roles
• Strong understanding of subscription and SaaS business models
• Experience supporting Customer Success, Services, or post-sales organizations
• Advanced financial modeling, analytical, and problem-solving skills
• Excellent communication skills with the ability to influence senior leaders
• MBA, CPA, or CFA
• Experience in a global, matrixed, enterprise technology company
• Familiarity with planning and analytics tools such as Anaplan, Adaptive and Power BI
• Proven track record of driving changes in fast-evolving or transformative environments
• SQL and Sigma experience a plus