Forward Deployed Engineer, Strategic Accounts

HeyGen is on a mission to make visual storytelling accessible to all, focusing on building an AI video platform for Fortune 500 enterprises. The Forward Deployed Engineer on Strategic Accounts will embed with complex enterprise customers to deliver production AI video systems, ensuring integration with various operational tools and providing technical leadership throughout the deployment process.

Responsibilities:

• Own end-to-end enterprise deployments. Lead technical discovery, architecture, and production rollout for our most complex strategic accounts. Integrate HeyGen cleanly into customer CRM, LMS, HR, and marketing stacks
• Build on the HeyGen API and LiveAvatar. Ship real-time conversational agents, session-based lifecycles, and WebRTC integrations inside client applications. Produce reusable reference implementations, SDK wrappers, webhook integrations, and eval harnesses that later get pulled back into the platform
• Run the hard escalations. Act as the senior technical owner on production-blocking issues. Advocate for the customers’ technical needs on streaming, latency, and integration failures, and coordinate cross-functional fixes with engineering
• Close the product feedback loop. Translate messy real-world requirements into structured product input. Identify patterns across custom builds that should be generalized into the platform, and partner with core engineering to productize them
• Be a trusted technical voice for customers. Explain model behavior, performance trade-offs, and roadmap to non-technical executives and to customer engineering teams in equal measure

Requirements:

• 3+ years in software engineering, solutions architecture, or a similar builder role
• Comfortable shipping production-grade code in Python and JavaScript/Node.js
• Hands-on experience building with LLMs or other generative AI systems in production, including familiarity with prompt engineering, agent development, and evaluation frameworks
• Understanding of how model behavior affects product experience
• Working knowledge of API design, webhooks, and cloud infrastructure
• Ability to move fluidly between a customer engineering standup and a VP-level business conversation
• Ability to explain technical trade-offs to both audiences without losing either
• High agency under ambiguity
• Energized by building a function that doesn't exist yet rather than joining one that does
• WebRTC, real-time media, or low-latency streaming experience
• Experience at an FDE, solutions engineering, or post-sales engineering org at a frontier AI or enterprise SaaS company
• Experience as a technical founder or early engineer at a startup