AI Solutions Engineer

Sophos is a global leader in advanced security solutions, specializing in defeating cyberattacks. They are seeking an AI Solutions Engineer to guide the strategy and development of AI-powered solutions that enhance Sales performance, ensuring these solutions are practical, secure, and scalable.

Responsibilities:

• Guide and develop the Sales AI roadmap
• Develop scalable agentic solutions
• Build production-grade AI agents and automations
• Enable citizen developers across Sales
• Serve as the primary AI subject matter expert for the organization
• Identify and prioritize high-ROI AI use cases across the Sales lifecycle
• Develop and maintain a multi-quarter AI roadmap with clear business impact metrics
• Align initiatives with enterprise architecture, governance, and security standards
• Architect and build AI agents using Microsoft Copilot Studio, Power Automate, and the broader Power Platform
• Design multi-agent workflows, orchestrations, and structured automation patterns
• Integrate agents with enterprise systems (Salesforce, data warehouses, SharePoint, Teams, internal tooling)
• Develop reusable blueprints, templates, and connectors to accelerate future builds
• Prototype rapidly, validate with users, and evolve solutions to production scale
• Partner with the SE Development team to transition prototypes into hardened, scalable production solutions
• Collaborate with IT Enterprise Architecture to ensure governance, compliance, and data security
• Work with Sales, SE Ops, and Business Operations to translate workflows into AI-enabled solutions
• Drive adoption through workshops, office hours, and leadership engagement
• Host internal workshops, training sessions, demos, and office hours
• Build prompt guides, how‑to resources, and role‑specific enablement materials
• Act as a champion for AI‑enhanced productivity and best‑practice usage patterns
• Lead the Sophos SE AI Interlock team in partnership with our Product groups
• Define KPIs tied to revenue lift, efficiency gains, cost reduction, and quality improvements
• Implement telemetry and usage tracking for AI agents
• Refine agents based on adoption patterns and performance data
• Publish impact summaries demonstrating measurable business value

Requirements:

• 2+ years of hands‑on experience with Power Automate, Power Apps, or similar low‑code tools
• Experience building AI agents or conversational systems using Copilot Studio or similar tools
• Strong understanding of enterprise integration patterns and APIs
• Experience translating business workflows into automation and AI solutions
• Knowledge of governance, data security, and compliance considerations in enterprise AI
• Experience collaborating with technical delivery teams or developer
• Ability to rapidly prototype, test with users, and iterate based on feedback
• Strong organizational, executive communication, and stakeholder management skills
• Experience in B2B SaaS or cybersecurity Sales environments
• Experience leading AI or automation programs at scale
• Familiarity with agentic AI patterns (orchestration, grounding, document ingestion, action execution)
• Experience with Power BI or analytics-driven insight generation
• Experience building internal Centers of Excellence or citizen developer programs