Remote Customer Service Representative

iQor is seeking motivated and customer-focused Remote Customer Service Representatives to support a leading health insurance provider. In this role, you will assist members with inquiries related to benefits, claims, billing, and general account support in a high-volume call center environment.

Responsibilities:

• Handle continuous inbound calls and resolve customer issues
• Navigate multiple systems while speaking with customers
• Accurately document interactions
• Follow scripts, policies, and compliance guidelines
• Provide empathetic, professional customer support
• Identify opportunities for additional products/services when appropriate

Requirements:

• Minimum of 1 year call center customer service experience required
• Ability to manage high call volumes and work in a fast-paced environment
• Strong multitasking skills with the ability to navigate multiple systems simultaneously
• Strong communication, listening, and problem-solving skills
• Customer service mindset with a focus on empathy, responsiveness, and attention to detail
• High speed internet (25 Mbps+ download/ 10Mbps+ upload)
• Wired connection to a modem (wi-fi only is not sufficient)
• Reliable internet provider (satellite or mobile providers are not supported)
• Quiet, secure, and distraction free work space for customer interactions
• Ability to maintain strict confidentiality and data security
• Camera-on participation during training
• Willingness to complete periodic home workspace/security checks
• Ability to stay focused and professional in a home environment
• Reliable setup that supports a full shift without interruptions
• Health insurance experience is a plus