Bilingual Customer Service Representative
United States of America
Full Time
2 weeks ago
$13 USD
No H1B
Key skills
CRMCommunication
About this role
RemX | The Workforce Experts is seeking a Bilingual Spanish Customer Support Representative to join their remote team. The role involves handling high-volume calls, assisting customers with inquiries, and ensuring accurate documentation of customer interactions.
Responsibilities:
- Handle high‑volume inbound and outbound calls
- Assist customers with inquiries, services, appointments, or support needs
- Accurately document customer interactions in CRM and call‑tracking systems
- Verify customer information to ensure accuracy and compliance with privacy standards
Requirements:
- Customer service or Call center experience Required
- MUST BE BILINGUAL SPANISH
- High attention to detail in data handling; prioritizes data input and accuracy
- Strong problem‑solving skills
- High speed internet with a quiet workstation
- Excellent communication
- Tech‑savvy and quick to learn systems
- Accurate in fast‑paced environments
- Detail‑oriented and organized
- MUST HAVE YOUR OWN EQUIPMENT
- Windows 11 (fully updated)
- Intel i5 (6th gen+, 4 cores, 2.4 GHz+)
- 8GB RAM min (16GB preferred)
- SSD storage (recommended)
- Dual monitors (required)
- HD webcam (enabled for training)
- Hardwired Ethernet (no Wi-Fi)
- 50 Mbps down / 10 Mbps up min
- Stable, low-latency connection
- 16GB RAM preferred