Job Title: Claude GenAI Support Specialist

Location: 100% Remote

Position Type: Contract

Job Description:

We are seeking a Claude GenAI Support Specialist to support and optimize applications powered by Anthropic s Claude and other large language models. This role involves troubleshooting GenAI workflows, improving prompt performance, and ensuring seamless integration and reliability of AI-driven solutions in production environments.

Key Responsibilities:

Provide technical support for GenAI applications built on Claude and LLM platforms
Troubleshoot issues related to prompts, APIs, integrations, and model responses
Optimize prompt engineering for accuracy, performance, and scalability
Monitor production systems, manage incidents, and ensure SLA adherence
Collaborate with product, engineering, and client teams to resolve issues
Assist in integration of LLM APIs with backend systems and workflows
Document solutions, best practices, and common troubleshooting scenarios

Required Skills & Qualifications:

2 5 years of experience in technical support, AI/ML, or software engineering roles
Hands-on experience with Generative AI / LLMs (preferably Claude or similar models)
Strong understanding of prompt engineering and LLM behavior
Experience with APIs, REST services, and system integrations
Proficiency in Python, JavaScript, or similar languages
Familiarity with cloud platforms (AWS, Azure, or Google Cloud Platform)
Strong problem-solving and communication skills

Claude GenAI Support Specialist

Key skills

About this role