UX/UI Design Researcher (AI-First Organization)

Boostlingo is an AI-first organization transforming the language access and interpretation industry. They are seeking a strategic and hands-on UX/UI Design Researcher to lead research initiatives that influence product decisions and enhance user experiences with AI-powered features.

Responsibilities:

• Lead Product & UX Research (Strategic + Applied)
• Lead qualitative and quantitative research across the product lifecycle, with emphasis on AI-driven features
• Translate ambiguous product and AI concepts into clear research and validation plans
• Conduct research to uncover user needs in complex, AI-assisted workflows
• Test advanced interactions (automation, AI suggestions, feedback loops) to ensure usability and clarity
• Design and analyze experiments (A/B tests, behavioral data) to improve product and AI performance
• Evaluate trust, comprehension, and mental models to ensure AI experiences are intuitive and predictable
• Contribute as a Product Designer Across the Platform
• Design and iterate on AI-powered features, turning insights into effective UX and UI solutions
• Collaborate across products to create cohesive experiences and support platform unification
• Simplify complex, AI-driven workflows to improve usability and clarity
• Partner with Product, Engineering, and Data to design human-in-the-loop systems
• Contribute to scalable design patterns for consistent AI interactions across the platform
• Balance research and design execution to deliver high-quality, user-centered experiences
• Deep Cross-Functional Collaboration (Critical)
• With Product Managers
• Shape product strategy through research-backed insights
• Frame hypotheses and define success metrics
• Influence roadmap prioritization with evidence
• Co-own discovery processes
• With Designers
• Translate insights into actionable UX recommendations
• Partner on prototyping and iterative validation
• Elevate interaction models for AI-powered workflows
• Maintain design systems informed by research insights
• With Engineering
• Ensure research is technically informed and feasible
• Test early-stage prototypes
• Provide usability feedback during build cycles
• Strategic Go To Market Impact
• Connects UX insights to adoption, expansion, and retention
• Understands commercial implications of UX decisions
• Partners in pre- and post-launch research
• With Leadership
• Present insights clearly and persuasively
• Influence high-level strategy
• Elevate research as a core business driver
• Build Research Infrastructure
• Establish scalable research practices in a fast-growing AI environment
• Create user panels, feedback loops, and research repositories
• Define standards for AI experience evaluation
• Embed research rituals into product development
• What Success Looks Like
• AI features ship with validated user confidence and clarity
• Product decisions are grounded in evidence
• Cross-functional teams actively rely on research insights
• Users demonstrate high engagement, trust, and satisfaction
• Research becomes a proactive strategic input — not a reactive step

Requirements:

• 6+ years in UX Research, Design Research, or Human-Computer Interaction
• Experience working in AI-driven, data-heavy, or automation-first products
• Demonstrated success influencing product strategy through research
• Conducted research for AI/ML-powered products
• Studied user trust, automation bias, or explainability
• Worked closely with data science or ML teams
• Evaluated probabilistic outputs or adaptive interfaces
• Researched human-in-the-loop systems
• Delivered efficient UI/UX designs
• Thrive in highly collaborative environments
• Translate research into business language
• Influence without authority
• Navigate ambiguity confidently
• Align technical and non-technical stakeholders
• Bring structured thinking to complex systems
• In-depth interviews
• Contextual inquiry
• Ethnographic research
• Diary studies
• Usability testing
• Concept testing
• Survey design & analysis
• Behavioral data interpretation
• A/B testing frameworks
• Metrics definition for UX success
• Experiment design
• Experience in B2B SaaS, complex workflows, or technical products preferred
• Portfolio demonstrating research translated into actionable design solutions (Strongly Preferred)
• AI-First Organization Experience (Strongly Preferred)
• Experience with AI model evaluation frameworks
• Familiarity with NLP systems, recommendation engines, or predictive analytics
• Experience in enterprise workflow research