AWS Connect Developer

Role: Amazon Connect Developer (IVR & AWS Lambda)

Location: 100% Remote

Duration: Long Term (18-24 Months)

Role Summary

We are looking for an experienced developer with expertise in Amazon Connect and AWS Lambda to design, develop, and maintain IVR solutions and backend integrations.

Key Responsibilities

Design and enhance IVR/contact flows in Amazon Connect
Develop backend logic using AWS Lambda (Python/Node.js)
Integrate APIs and external systems (REST/SOAP)
Configure call routing, queues, and customer journeys
Monitor and troubleshoot using Amazon CloudWatch
 

Required Skills

Strong experience in Amazon Connect (IVR, call flows)
Hands-on with AWS Lambda
API integration experience (REST/SOAP)
Knowledge of AWS services like Amazon API Gateway, S3, DynamoDB
Good understanding of contact center workflows
 

Required Experience

8+ years in development
2+ years in Amazon Connect / IVR solutions