Customer Service Representative II

Trava Health is transforming healthcare by prioritizing patient-focused telehealth services. They are seeking a full-time remote Customer Service Representative dedicated to ensuring exceptional customer experiences by responding to inquiries, resolving issues, and providing information.

Responsibilities:

• Respond to customer inquiries via multiple communication channels
• Resolve issues and provide product and service information with professionalism
• Assist in managing customer accounts
• Document interactions
• Collaborate with team members to improve overall satisfaction

Requirements:

• Proficiency in Customer Service, Customer Support, and ensuring Customer Satisfaction
• Ability to enhance Customer Experience through clear communication and personalized service
• Strong interpersonal, problem-solving, and active listening skills
• Experience with CRM software and related customer tracking tools
• Ability to work independently in a remote environment and manage time effectively
• High school diploma or equivalent; additional education or certifications in customer relations are a plus
• Previous experience in healthcare or telehealth is preferred but not required