Customer Service Assistant

Super Hire is partnering with its client to hire a customer-focused and reliable Customer Service Assistant to support day-to-day customer interactions and service operations. This role is ideal for individuals who are passionate about helping customers, resolving issues, and delivering a positive customer experience in a remote environment.

Responsibilities:

• Respond to customer inquiries via email, chat, or phone in a timely and professional manner
• Assist customers with product or service-related questions and provide accurate information
• Resolve customer concerns, complaints, or issues efficiently
• Document customer interactions and update internal systems or CRM tools
• Escalate complex issues to senior team members when necessary
• Follow up with customers to ensure issues are fully resolved
• Maintain a high level of professionalism and customer satisfaction
• Support administrative tasks related to customer service operations

Requirements:

• Previous experience in customer service, call center, or support roles is preferred
• Strong communication skills (written and verbal)
• Ability to handle multiple inquiries and prioritize tasks effectively
• Problem-solving mindset with attention to detail
• Familiarity with CRM systems or customer support tools is a plus
• Ability to work independently in a remote setting
• Positive attitude and strong interpersonal skills
• Must be legally authorized to work in the United States