Customer Success Manager - UK

Samotics is an innovative leader in the field of Condition-Based Maintenance, headquartered in Leiden, Netherlands. They are seeking a Customer Success Manager to guide their customers through the value journey of their SAM4 technology, ensuring effective adoption and integration into daily operations for lasting impact.

Responsibilities:

• To work with our Leiden based teams to drive best in class service for our clients, representing our “Act instead of react” ethos
• Regularly co-locate with our clients in the South of the UK to support them in their implementation and embedment of SAM4
• To prioritise and manage your time across a portfolio of accounts
• To take ownership of customer value delivery, driving adoption of SAM4 insights on asset health and energy optimisation
• To orchestrate internal Samotics specialists’ support to ensure customers receive the right expertise when they need it
• To proactively set up processes and governance structures with customers that help embed SAM4 into their daily operations
• Understand the SAM4 technology and incident notifications and translate their impact into business outcomes for maintenance, operations, and leadership teams
• Document and report on key lessons learned from customer interactions, including value realised, ROI evidence, and risks requiring escalation
• Manage relationships with customers’ maintenance and operations teams as well as senior stakeholders driving strategic transformation
• Represent the Samotics brand at all times
• Follow all health and safety regulations set by our customers while being on site

Requirements:

• 3-5 years of experience in industrial maintenance, reliability, or operations and/or digital transformation in industry
• Self-starting individual with the experience in managing a portfolio of different accounts or projects
• Excellent stakeholder management and change management skills
• Strong, convincing communicator and relationship-builder
• Empathetic, proactive, and focused on delivering value
• Based in the South of the UK with willingness to travel regionally to co-locate with clients on a frequent basis
• UK driving license