Business Analyst III (6143)

itD is a consulting and software development company seeking a Business Analyst III to support cross-functional initiatives by driving clear requirements definition and enabling technical troubleshooting. The role involves managing vendor access operations and improving workflow efficiency while providing data-driven insights and operational excellence.

Responsibilities:

• Gather, document, and validate business requirements, user stories, and process flows in collaboration with cross-functional stakeholders
• Support technical troubleshooting by triaging issues, documenting reproduction steps, and tracking resolution progress
• Manage access provisioning and role-based permissions aligned with security and operational requirements
• Maintain project plans, RAID logs, status reports, and execution documentation to ensure timely delivery
• Translate complex technical concepts into clear, structured communication for diverse audiences
• Apply basic AI tools and techniques to enhance documentation, analysis, and workflow automation
• Facilitate stakeholder meetings, capture key decisions, and ensure follow-through on action items
• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Requirements:

• 3+ years of experience in business analysis, project/program coordination, or related roles
• Strong project management experience including planning, prioritization, and dependency tracking
• Proven experience in technical troubleshooting and issue triage with engineering or technical teams
• Experience in access management, role-based provisioning, and security operations
• Strong communication skills with the ability to translate ambiguous requirements into structured outputs
• Experience managing medium to large stakeholder groups
• Bachelor's degree in a relevant field or equivalent work experience required
• Experience with AI tools for analysis, automation, or workflow optimization
• Background in stakeholder management across business operations and security teams
• Prior experience working with large-scale tech organizations