Amazon Connect Voice Consultant/ Architect

Hello,

Greetings from Galent,

This is Dinesh R and I'm a Recruitment executive with Galent,.

We are one of the premier Talent Solutions partners with global fortune brands, helping them find the right talent for their teams working on next generation technology innovations.

If you are interested, please share me with your updated resume,

Job Title: Amazon Connect Voice Consultant/ Architect

Location: Plano, TX(Onsite)

Job Details

• Design and implement scalable contact center solutions using Amazon Connect and AWS services.
• Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
• Develop and optimize contact flows, IVR, and call routing strategies.
• Integrate Amazon Connect with AWS services and automate workflows using Python .
• Build and maintain real-time audio/video solutions with WebRTC for web.
• Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
• Ensure security and compliance with AWS best practices and regulatory standards.
• Conduct interoperability testing, quality assurance, and performance optimization.
• Integrate contact center platforms with ServiceNow CRM for seamless workflow.
• Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
• Monitor and analyze metrics, reports, and dashboards to improve operations.
• Create technical documentation and architectural diagrams.
• Train and support stakeholders on system usage and best practices.
• Collaborate with IT, operations, and business teams to deliver effective solutions.

Thanks & Regards,

Dinesh R

Senior Talent Acquisition Specialist- Recruitment

Email :